Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our event budget planning services.

Information We Collect

We collect information you provide directly to us when using our event budget planning services. This helps us deliver personalized financial planning tools and support for your events.

Personal Information

Name, email address, phone number, and professional details you share when creating an account or contacting our support team.

Event Data

Budget details, event specifications, vendor information, and financial planning data you input while using our planning tools.

Usage Information

How you interact with our platform, including features used, time spent, and preferences to improve your experience.

Device Information

Browser type, IP address, device identifiers, and technical information needed for security and platform optimization.

How We Use Your Information

Your data powers our event budget planning services. We use it responsibly to create value for your event planning process.

  • Provide accurate budget calculations and financial planning tools for your events
  • Send important updates about your projects and platform improvements
  • Offer customer support and respond to your questions or concerns
  • Analyze usage patterns to enhance our services and develop new features
  • Prevent fraud and maintain platform security for all users
  • Comply with legal obligations under Bulgarian and European Union law
  • Generate anonymized reports to improve our event planning methodologies

We never sell your personal information to third parties. Your event budgets and financial data remain confidential and are used solely to provide our services to you.

Information Sharing and Disclosure

We share your information only in specific circumstances that support our services or legal requirements:

  • Service Providers: Trusted partners who help us operate our platform, such as cloud hosting services and payment processors, under strict confidentiality agreements
  • Legal Requirements: When required by Bulgarian law, court orders, or to protect our legal rights and user safety
  • Business Transfers: If NovaLinkPro is acquired or merged, your information may transfer to the new entity with the same privacy protections
  • With Your Consent: We may share information for other purposes with your explicit permission

We do not share your event budgets, financial planning data, or personal details with vendors, competitors, or marketing companies. Your business information stays private.

Data Retention and Storage

We keep your information only as long as necessary to provide our services and comply with legal requirements.

Active Account Data

Personal information and event budgets are retained while your account remains active and for 12 months after your last login to allow easy reactivation.

Financial Records

Budget data and transaction records are kept for 7 years to comply with Bulgarian accounting and tax legislation requirements.

Support Communications

Customer support emails and chat logs are retained for 3 years to maintain service quality and resolve any ongoing issues.

Marketing Preferences

Communication preferences and marketing consent records are kept until you withdraw consent or for 2 years after account deletion.

Your data is stored on secure servers within the European Union to ensure compliance with GDPR requirements and provide fast access to Bulgarian users.

Your Privacy Rights

Under the General Data Protection Regulation (GDPR) and Bulgarian personal data protection laws, you have specific rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including your event budgets and account details, in a readable format.

Correct Inaccuracies

Update or correct any incorrect personal information in your account at any time through your profile settings or by contacting our support team.

Delete Your Information

Request deletion of your account and associated data, subject to legal retention requirements for financial records and completed transactions.

Restrict Processing

Limit how we use your information while we resolve concerns about accuracy or processing, though this may affect service availability.

Data Portability

Export your event budget data in a structured format that you can use with other event planning tools or services.

Withdraw Consent

Stop marketing communications or optional data processing at any time without affecting your access to core event planning features.

Security Measures

We protect your information using industry-standard security practices appropriate for financial planning data:

  • SSL/TLS encryption for all data transmitted between your device and our servers
  • AES-256 encryption for sensitive financial information stored in our databases
  • Regular security audits and penetration testing by independent cybersecurity firms
  • Multi-factor authentication options for account access protection
  • Automated backup systems with secure off-site storage in EU data centers
  • Staff training on privacy and security best practices with signed confidentiality agreements
  • Intrusion detection and monitoring systems that alert us to potential security threats

While we implement strong security measures, no online service can guarantee complete security. We recommend using unique passwords and enabling two-factor authentication on your account.

Cookies and Tracking

Our website uses cookies to improve your experience and provide essential functionality:

  • Essential Cookies: Required for login, session management, and core platform functionality
  • Performance Cookies: Help us understand how you use our features to improve the event planning tools
  • Preference Cookies: Remember your settings like currency, language, and dashboard layout preferences
  • Analytics Cookies: Provide aggregated usage statistics to help us enhance our services

You can control cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality. We do not use cookies for advertising or tracking across other websites.

International Data Transfers

Your data is primarily stored and processed within the European Union to comply with GDPR requirements. When we work with service providers outside the EU, we ensure appropriate safeguards:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions for countries with equivalent privacy protections
  • Additional security measures for any data leaving the EU jurisdiction
  • Regular reviews of international partners' privacy and security practices

Our primary data centers are located in Germany and the Netherlands, providing fast access for Bulgarian users while maintaining European privacy standards.

Changes to This Privacy Policy

We update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we will:

  • Send email notifications to active users at least 30 days before changes take effect
  • Post prominent notices on our website and platform dashboard
  • Update the "Last Updated" date at the top of this policy
  • Provide a summary of key changes in plain language

Your continued use of our event budget planning services after changes become effective indicates your acceptance of the updated privacy policy. If you disagree with changes, you can delete your account before they take effect.

This privacy policy was last updated on January 15, 2025, and is effective immediately for all users.

Privacy Questions and Concerns

If you have questions about this privacy policy or how we handle your personal information, our data protection team is here to help.

Email Address
contact@novalinkpro.com
Phone Support
+359887925757
Postal Address
ul. "Kolyu Ficheto" 10
9700 g.k. Trakia
Shumen, Bulgaria
Response Time
We respond to privacy inquiries within 3 business days

For urgent privacy concerns or to exercise your data protection rights, please include "Privacy Request" in your email subject line.